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Refund policy

Return & Refund Policy

14-Day Easy Free Returns

At Mary and Mary, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

  • Return Window: You have 14 days from the day you receive your order to return items.

  • Condition: Items must be unused, in their original condition, and returned with the original packaging.

  • Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.

How to Return an Item

Easy return your order, click here: 49bede-a8.myshopify.com/apps/return_prime

  1. Contact Us: Email our team at customer@maryandmary.de with your order number and reason for the return.

  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.

  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package or follow the instructions in the e-mail.

  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

  • Refund: After inspection, your refund will be processed. It usually takes 7-10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges


Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

For More Information:

Address: Mary&Mary - Sandra Marienfeld - Poetenweg 28 - 14612 Falkensee
Phone: +49(0)33225079990
E-mail: customer@maryandmary.de

FAQ: Frequently Asked Questions
Contact Form

Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM (CEST)

We do our best to reply to your e-mail within 1-2 business days.
Unfortunately, we cannot accept returns on worn items or gift cards.